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Level 3 Certificate for Senior Cabin Crew

The Level 3 Certificate for Senior Cabin Crew is for those already working as a cabin crew member who wish to further their career. This qualification will show learners how to lead and manage a team.

What the training covers

Learners must take the following mandatory units:

  • Monitor and maintain security on board aircraft
  • Monitor and maintain health, safety and hygiene on board aircraft
  • Lead cabin crew in responding to abnormal, dangerous or emergency situations

    • Learners must also gain credits from the following optional units:

  • Provide medical care and advice and administer first aid on board aircraft
  • Provide assistance, advice and information to ensure the comfort of airline passengers
  • Ensure effective communication on board an aircraft
  • Recognise airside hazards and minimise risks
  • Provide a trolley service on board an aircraft
  • Serve drinks on board an aircraft
  • Monitor and maintain aircraft cabin systems, equipment and the environment
  • Monitor and maintain in-flight services
  • Monitor, maintain and enhance effective quality and customer service
  • Monitor effective cabin crew performance
  • Implement organisational procedures for handling foreign cash/cash equivalents
  • Ensure effective cabin crew performance
  • Promote continuous improvement
  • Develop your own and others' customer service skill
  • Manage personal development
  • Manage own professional development within an organisation
  • Provide leadership and direction for own area of responsibility
  • Develop working relationships with colleagues

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