Level 2 Award for Resort Representatives

The NCFE Level 2 Award for Resort Representatives is ideal for those who are looking to be an Overseas Resort Representative. This qualification is endorsed by Thomas Cook and those students who successfully complete the qualification, pass screening tests and meet essential requirments will be guaranteed an interview for the role of Resort Representative.

As well as giving you an insight into the exciting role of a Resort Representative, the qualification will provide the skills and knowledge required to work effectively in this sector of the industry. The course will be assessed by a variety of methods including written work, role plays, presentations and other practical tasks.

What the training covers

Mandatory units:

  • Investigate employment opportunities for Resort Representatives
  • Undertake pre-season preparation
  • Manage airport and transfer duties
  • Undertake in-resort duties
Optional units:
  • Investigate resort administration
  • Investigate the role of the children's representative
  • Investigate the role of the entertainment representative

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